This troubleshooting guide is for Accredited Reseller Installers only. Tampering with the system can inadvertently prevent the system from working which could lead to death or injury. All installation procedures and maintenance must be carried out by an Accredited Automist Installer (with a valid accreditation certificate).
IMPORTANT! These answers are for Smartscan Hydra only, which has a controller (click here for Smartscan).
- 1 Beep = Head Jammed
Remove the head from the wall with the connections remaining. Ensuring no items are jamming the head. Turn off and on the system. If the error condition remains, follow the returns procedure. - 2 Beeps = Temperature sensor error
Turn off the system. Gently clean the sensor with a clean cloth to ensure there is no dirt on the glass. Power on the system. If the error condition remains, follow the returns procedure. - 3 Beeps = Wiring fault (Controller & Pump)
The controller is not communicating with the pump. Turn off the system. Ensure the connections between the pump and the controller are the right sequence. Ensure the cable is not damaged. Important! Ensure the mains is off when disconnecting and making connections. Turn on the system. If the issue persists after troubleshooting then follow the steps for 4 beeps. - 4 Beeps = Wiring fault (Pump & Heads)
The controller has stopped receiving communication with the heads. Turn off the system. Check connection and cable between the pump and head. This error can also be caused by removing a head or moving a commissioned head from another system into this one, outside the commissioning process. - 5 Beeps = Factory Fault
Follow the returns procedure - 6 Beeps = Wireless alarm not broadcasting
Paired alarm not responding. Verify the detector is powered and in a normal state (Green flash every 12 seconds). If the detector is off you may need to change the batteries. If the error is still present your detector may be out of the 5m range from the head(s). Remove the detector and move closer to the head(s). - 7 Beeps = Alarm Fault Apollo
If it is a wired alarm you have a wiring problem (open or short circuit), please examine the connections. Also, verify that you have added a correctly wired resistor to the connection end.
If you have a wireless alarm installed it is in fault, see What do I do if the Apollo wireless alarm is beeping? - 8 Beeps = Wireless tamper alarm
Verify that the wireless alarms are in their bracket. - 9 Beeps = Factory Fault
Turn off the system. Wait for 2 minutes. Power on the system.
If the error condition remains, Follow the returns procedure. - 10 Beeps = Factory Fault
Follow the returns procedure. - 11 Beeps = Factory Fault
Follow the returns procedure. - 12 Beeps = Controller button is stuck
Check no objects are forcing the buttons to be pressed. If not, follow the returns procedure.
If a mistake was carried out during the commissioning process that does not allow completion of the procedure, it is best practice to return to the first step and clear commissioning memory from all the devices in the installation and to start again. To do this, press the STOP button on the controller in any of the stages to return to the previous stage. Once in the first stage, press the TEST button for at least 10 seconds, until it indicates that the system is being reset.
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