What do I do if Smartscan Hydra is beeping?

This troubleshooting guide is for Accredited Reseller Installers only. Tampering with the system can inadvertently prevent the system from working which could lead to death or injury.  All installation procedures and maintenance must be carried out by an Accredited Automist Installer (with a valid accreditation certificate). 

IMPORTANT! These answers are for Smartscan Hydra only (click here for Smartscan). 

• 1 Beep = Head Jammed
  An obstruction is blocking the path of the head as it tries to move, or head is forced to position servo misalignment. If the error condition remains, follow the returns procedure.
• 2 Beeps = Temperature sensor error
  The sensor has been covered with dirt or water, or the sensor is faulty. If the error condition remains, follow the returns procedure.
• 3 Beeps = Wiring fault (Controller & Pump)
  The controller is not communicating with the pump. Check the correct connection check for cable damage. If the issue persists after troubleshooting then follow steps on error 4
• 4 Beeps = Wiring fault (Pump & Heads)
  The controller has stopped receiving communication with the heads. Check connection and cable between the pump and head. This error can also be caused by removing a head or moving a commissioned head from another system into this one, outside the commissioning process.
• 5 Beeps = Factory Fault
  Follow the returns procedure
• 6 Beeps = Wireless alarm not broadcasting
  Paired alarm not responding. Check batteries and distance (on wireless) can't be further than 5m.
• 7 Beeps = Alarm Fault Apollo
  If it is a wired alarm you have a wiring problem (open or short circuit), please examine the connections. Also, verify that you have added a correctly wired resistor to the connection end. 
  Also, see What do I do if the Apollo wireless alarm is beeping?
• 8 Beeps = Wireless tamper alarm
  Verify that the wireless alarms are in their bracket.
• 9 Beeps = Factory Fault
  Follow the returns procedure.
• 10 Beeps = Factory Fault
  Follow the returns procedure.
• 11 Beeps = Factory Fault
  Follow the returns procedure.
• 12 Beeps = Controller button is stuck
  Check no objects are forcing the buttons to be pressed. If not, follow the returns procedure.